I need to change my shipping address

Please contact us as soon as possible using the button below. If your order has already been fulfilled (you've received an email with a tracking number), we can request your shipping label be updated by the courier, however please be aware it is not guaranteed nor always possible. Therefore we recommend contacting us as earlier as possible.

 

I need to change or cancel my order

Please contact us as soon as possible using the button below. If your order has already been fulfilled (you've received an email with a tracking number), we are unable to change or cancel your order. Once you have received the parcel, you may return the item(s) back to us for a refund.

 

I need to update my contact details

Please contact us if you did not receive any email notifications after placing an order with us (be sure to also check your spam folder). This is usually caused by typo errors in your email or phone number, which are collected during the checkout process. One of our friendly customer support agents can have this rectified for you and re-send these notifications.

 

Can I pick up my order?

No, currently we do not offer a 'click and collect' service

 

How can I track my parcel?

All parcels shipped from our warehouse are traceable. Once your order has been fulfilled, you will receive an email with a tracking number, and a tracking link.

When your parcel lands into your country of origin, we recommend switching over to your national postal providers website, and entering in your unique tracking number, as this will provide more detailed tracking events.

For example, if you are a United States customer, we recommend using the USPS website to track your parcel.

 

Processing Time

We operate our own warehouse, which is meticulously organised and maintained. Your order is picked and packed by one of our legendary team members, not by robots.

Orders are picked, packed and shipped in order from oldest to newest. We have maintained the ability to process all orders within 24 business hours of being receipted. Occasionally this may be exceeded during heavy sale events such as EOFY, Black Friday, Boxing Day.

 

I haven't received my parcel yet, what should I do?

We are unable to begin investigations until the parcel has exceeded the delivery times stated below. If your parcel has exceeded the delivery times stated below, please contact us using the button below, and one of our support team members will begin an investigation with the postal network. 

 

Delivery Times

Delivery times are displayed during the checkout and selection process. Typically speaking;

International

  • Standard: 8 to 25 business days
  • Express: 4 to 10 business days
  • Free: 25+ business days

Australia

  • Standard: 2 to 8 business days
  • Express: 1 to 4 business days
  • Free: 8+ business days

Please take the above as a guide. Orders are generally received faster than stated above.

However, they are also subject to circumstances out of our control such as peak times (Christmas / Holidays / Sale Events), Weather Events (floods, bush fires, cyclones, snow), Industrial actions (strikes), Pandemics and Customs Clearances.

 

Delivery Options

International

  • All orders shipped by default, require a signature on delivery.
  • If you are not present at the time of delivery, a notice card will be left with further instructions on where to collect or reschedule (if available) a delivery

Australia

  • All orders shipped by default, require a signature on delivery.
  • If you are not present at the time of delivery, a notice card will be left with further instructions on where to collect or reschedule (if available) a delivery.
  • Customers can also instruct Australia Post to leave the parcel at a safe location (known as 'authority to leave') by following the instructions provided by Australia Post (via email or sms)

Please Note

  • Iron Tanks will not be liable for any disputed deliveries, where a customer has authorised Australia Post with "authority to leave".
  • For secure delivery of your parcel, Iron Tanks strongly recommends that customers use the default delivery option of 'signature on delivery'

 

My parcel has been marked 'Return to Sender', what should I do?

There can be a few reasons as to why parcels are marked Return to Sender such as:

  • Unclaimed Parcels
  • Unknown or Incomplete Addresses
  • Refused Parcels

  • Unpaid duties

Typically speaking, a postal provider will collect a signature at the time of delivery. If a signature is not able to be obtained, a notice card will be left in your mailbox with further instructions on where to collect or reschedule (if available) a delivery.

During this time, the postal networks will hold you parcel for approximately 7 business days. If you have not collected or reschuduled the delivery within this period, your parcel will automatically be returned back to us.

In situations where a parcel is returned back to us due to the above reasons, there may be additional charges set out as follows;

  • To Re-Ship Your Order: There will be a re-delivery fee to have the parcel re-shipped back to you.
  • To Refund Your Order: If you decide that you no longer want the order, we are able to refund you. The refund amount will be calculated as total order value minus the original shipping charges we incurred by the postal network minus the return to sender charges we incurred by the postal network

To avoid redelivery charges or a refund reduction, please keep track of your parcel, using the tracking link provided in your order email. Please also ensure the shipping address you enter is correct during the purchase / checkout process, along with your email address and phone number.