I need to change my shipping address
Please contact us as soon as possible using the button below. If your order has already been fulfilled (you've received an email with a tracking number), we can request your shipping label be updated by the courier, however please be aware it is not guaranteed nor always possible. Therefore we recommend contacting us as earlier as possible.
I need to change or cancel my order
Please contact us as soon as possible using the button below. If your order has already been fulfilled (you've received an email with a tracking number), we are unable to change your order. Once you have received the parcel, you may return the item back to us for a refund.
Can I pick up my order?
No, currently we do not offer a 'click and collect' service
How can I track my parcel?
All parcels shipped from our warehouse are traceable. Once your order has been fulfilled, you will receive an email with a tracking number, and a tracking link.
When your parcel lands into your country of origin, we recommend switching over to your national postal providers website, and entering in your unique tracking number, as this will provide more detailed tracking events. For example, if you are a United States customer, we recommend using the USPS website to track your parcel.
- We operate our own warehouse, which is meticulously organised and maintained.
- Your order is picked and packed by one of our legendary team members, not by robots.
- Orders are picked, packed and shipped in order from oldest to newest
- We have maintained the ability to process all orders within 24 business hours of being receipted. Occasionally this may be exceeded during heavy sale events such as EOFY, Black Friday, Boxing Day.
I haven't received my parcel yet, what should I do?
We are unable to begin investigations until the parcel has exceeded the delivery times stated below. If your parcel has exceeded the delivery times stated below, please contact us using the button below, and one of our support team members will begin an investigation with the postal network.
Delivery times are displayed during the checkout and selection process. Typically speaking;
- Standard: 6 to 27 business days
- Express: 4 to 15 business days
- Standard: 3 to 7 business days
- Express: 1 to 3 business days
Please take the above as a guide. Orders are generally received faster than stated above. However, they are subject to circumstances out of our control such as Peak times (Christmas / Holidays / Sale Events), Weather Events (floods, bush fires, cyclones, snow), Industrial actions (strikes), Pandemics, Customs Clearance.
My parcel has been marked 'Return to Sender', what should I do?
There can be a few reasons as to why parcels are marked Return to Sender such as:
- Unclaimed Parcels
- Unknown or Incomplete Addresses
- Refused Parcels
- Unpaid duties
Typically speaking, a postal provider will attempt delivery of your parcel and may require a signature on delivery. If a signature is not able to be obtained at the time of delivery, a notice card will be left in your mailbox with further instructions on where to collect or reschedule (if available) a delivery. During this time, the postal networks will hold you parcel for approximately 7 business days. If you have not collected or reschuduled the item within this period, your parcel will automatically be marked and returned back to us.
In situation where parcels are returned back to us due to the above reasons, there may be a re-delivery fee in order to have it reshipped back to you. To avoid a redelivery charge, please keep watch of your parcel, using the tracking link provided in your order email. Please also ensure the address you enter is correct during the purchase / checkout process.