Is the shipping cost refundable?

We use Australia Post services to ship your order to a location given by you as the customer. This is a secure and efficient 3rd party service - and associated costs are not refundable.

 

In addition, Iron Tanks is not responsible nor will pay shipping cost for;

- Unclaimed Parcels

- Unknown Addresses

- Refused Parcels

- Orders sent to an incorrect address given by customer

- Duties and Taxes (responsibility of the buyer)

 

Orders that are returned to us for the above reasons will require the customer to pay an additional shipping fee to re-deliver their order. For this reason, we strongly encourage customers ensure correct and accurate shipping information is entered in at the time of placing an order.

It is quite common for parcels to be delivered to a local post office for security if the recipient is not home - in this case we advise you go pick your parcel up as soon as possible, as the post office will send it back to us if it is unclaimed.

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